POSITION TITLE: Credit Manager

POSITION OBJECTIVE: Supports Company in all aspects of Customer Credit and Accounts Receivable Processes and Functions

POSITION RESPONSIBILITIES

• Assess the creditworthiness of new and existing customers using various tools and techniques, such as credit reports, financial statement analysis, industry detail and credit references. Establish and enforce appropriate payment terms and credit limits based on financial strength, payment history, credit and industry reports.
• Review of customer aging, contacting customer to review past due and short paid invoices, notification to the internal sales department of any credit holds, and escalating issues as necessary.
• Reviews all customer orders exceeding credit limit and takes appropriate action needed to release order.
• Respond to customer billing inquires and collaborates to resolve with both external and internal resources. This includes items such as credit disputes, pricing, shipping and tracking information, sales tax, and cash receipt application.
• Collaborate with sales, customer service and finance teams on invoicing, customer inquiries, and other billing questions.
• Create credit memos for product returns, verifying appropriate approvals have been received, as well as issue credit/debit memos for other billing adjustments.
• Assist the Accounts Receivable Coordinator with daily invoice review and cash receipt entry including credit card payment processing and customer portal billings.
• Assist in managing Dun and Bradstreet, Credit Card payment, and Avalara Sales tax processes.
• Daily financial transaction review such as verifying, calculating, and posting accounts receivable data.
• Assist or file and remit sales and use tax returns, currently thru states websites, but working to implement Avalara.
• Build and maintain strong relationships with clients and partners, addressing inquiries and resolving issues promptly.
• Provide proforma invoices for prepayment customers.
• Review credit policies and procedures.
• Support Company internal and external audit requirements.
• Contributes to a spirit of collaboration and performs other duties as assigned or apparent.

POSITION REQUIREMENTS:

• Two or Four-year degree in Business Administration and/or Accounting related field.
• Proven experience in credit management or a similar role.
• Familiarity with credit risk assessment techniques and financial analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Experience in a manufacturing environment preferred.
• Familiarity with Avalara, Epicor, and Microsoft platform preferred.
• Strong Excel skills.
• Strong written and verbal communication skills.

SALARY INFORMATION: $71,862 - $89,828 - $107,793; bonus eligible