POSITION TITLE: Field Technician

POSITION OBJECTIVE: Provides technical product installation support to Clearfield employees and customers.

POSITION RESPONSIBILITIES:

• Monitors technical installation activities relating to Clearfield product installations:
• Reviews installation documents for accuracy.
• Able to identify and understand installation and product changes and how they relate to product installation.
• Provides customer training on product benefits, features, and capabilities.
• Observes and provides guidance to customer technicians.
• Reports operational problems affecting equipment installation through proper Clearfield channels.
• Supports new product introduction and process development initiatives.
• Resolves Customer issues and complaints.
• Investigates reported problems. Determines and facilitates corrective action.
• Provides technical direction to customer field staff and provides correction action guidance. Manages quality control protocol and testing to assure problem has been satisfactorily resolved.
• Prepares and maintains documentation relating to work activity:
• Records field activities in CRM.
• Directly communicates, as needed, with other engineering, product management, and quality departments on problems and solutions encountered in the field.
• Prepares on-time field reports to keep stakeholders informed on project progress
• Performs other responsibilities as apparent or assigned.

Work Environment:

• May climb and work at elevations (ladders, lift trucks).
• May work in confined spaces (communication closets, utility holes).
• May perform strenuous physical activities including, but not limited to, lifting objects weighting over 50 pounds.
• May perform job activities outdoors in different weather conditions (extreme cold and/or heat, inclement weather).
• Must be able to work as needed to meet customer needs.

POSITION REQUIREMENTS:

• Post-secondary technical education preferred.
• Minimum of three years hands on experience. Experience working in the telecommunications industry preferred.
• Strong customer service and support experience.
• Excellent written and oral communications skills with an emphasis on inter-personal communications skills.
• Proficient in the use of fiber optic test equipment (e.g. OTDR, power meters, inspection probes, etc.).
• Ability to successfully complete product training and industry related certification training.
• Ability to understand the use and capabilities of Clearfield products, applications, and applications within the network.
• Ability to work effectively with customers and Clearfield employees to achieve common goals and foster a cooperative climate.
• Ability to work independently in the field and travel up to seventy five percent (75%).

BENEFITS for full time:

1. Comprehensive Medical, Dental, and Vision benefits.
2. 100% company paid Short-term and Long-term disability insurance coverage.
3. 100% company paid Basic Life and Accidental Death and Dismemberment (AD&D) insurance coverage.
4. 100% company paid Business Travel Accident (BTA) insurance.
5. 100% company paid Employee Assistance Program (EAP).
6. 401K plan: Maximum match is 4.5% of the first 6% of contribution.
7. Employee Stock Purchase Plan:
8. Clearfield's Time Off Policy includes Personal Time Off (PTO) beginning at three weeks annually. PTO is accrued on the first of the month starting on day of hire. In addition, nine paid holidays per year.

SALARY INFORMATION: $54,815 - $68,519 - $82,222; Bonus eligible